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Jobs
01 Job title: Event customer service assistant
At Reed Events, we specialise in creating unforgettable graduation ceremonies for universities across Australia. From celebrating achievements to making sure every detail is spot-on, we’re the team that brings these special moments to life. We’re on the hunt for friendly and energetic Event Customer Service Assistants to join our crew and help make every graduation day a standout experience.
What You’ll Be Doing:
- Welcoming Guests: Greet graduates and their families with a warm smile and assist them as they arrive.
- Handling Inquiries: Answer questions, provide face-to-face information in a helpful and professional manner.
- Event Check-In: Manage smooth registration and check-in processes to keep everything ticking along nicely.
- Problem-Solving: Work with our team and vendors to tackle any issues or special requests that come up.
- On-Site Support: Assist with setting up, running, and packing down events, ensuring everything is perfect.
- Collecting Feedback: Gather feedback from attendees to help us keep improving our services.
What We’re Looking For:
- Experience in customer service, ideally within events or hospitality
- Fantastic communication and people skills.
- Ability to stay upbeat and efficient during busy periods.
- Strong organisational skills and attention to detail.
- Flexibility to work evenings, weekends, and occasional holidays
- Basic knowledge of Microsoft Office; familiarity with event management software is a bonus.
What’s in It for You:
- Be part of a dedicated and enthusiastic team focused on making graduation ceremonies memorable.
- Gain hands-on experience in the events industry.
- Enjoy a role where every day brings something new and exciting.
- Training tailored to the specific job will be provided.
- Competitive pay and flexible casual hours.
How to Apply
Keen to join us? Send your resume and a brief cover letter telling us why you’d be a great fit to careers@reedevents.com.au with the subject line “Event Customer Service Assistant - [Your Name].”
At Reed Events, we celebrate diversity and are committed to creating an inclusive workplace. We cannot wait to hear from you!
